From implementation, through the life of your subscription, your success is important to us. ThreatConnect’s Customer Success Team is here to minimize your risks and overcome hurdles to productivity. We partner with you to ensure that you are maximizing the value of the Platform as your security and business needs grow.
At ThreatConnect®, you have a dedicated Customer Success (CS) team. Your Customer Success Manager (CSM) serves as your point of contact for training, Platform updates, project or program requests, and any future goals; and a Customer Success Engineer with technical expertise helps with Platform architecture and integration strategies, and best practices. Your CS team is very familiar with your environment and your deployment, and addresses your requests quickly and accurately.
ThreatConnect also offers the Elite Customer Success Engineer (CSE) Program. When you engage an Elite CSE, you will have them on-premises to provide:
Ensure continued success and growth within your security program with a variety of ThreatConnect Training Workshops & Services. Carried out by ThreatConnect experts from our Research and Customer Success teams, these offerings are customized to your team’s needs and held onsite at your organization to expedite time to value.
Working with a member of ThreatConnect’s Research team, use practical exercises on how to use ThreatConnect daily to maintain situational awareness of incoming threats, investigate and enrich IOCs, and memorialize that knowledge.
Incorporates topics covered in the “Best Practices for Threat Analysis” workshop, with the addition of phishing email analysis, infrastructure analysis, and working with malware and AMA solutions. Learn how to highlight analytical tradecraft and use practical exercises leveraging other enrichment services.
Learn concepts involved with building and utilizing Playbooks in the ThreatConnect Platform. An analyst will be able to perform Playbook builds, and the ThreatConnect instructor will leverage common customer use cases during the training.
Designed for customers who don’t have the resources or time to build a required Playbook and are looking for additional assistance in completing the task. Divided into three categories (Simple, Intermediate, & Advanced) depending on the complexity of the Playbook.