ThreatConnect Customer Success

From implementation, through the life of your subscription, your success is important to us. ThreatConnect’s Customer Success Team is here to minimize your risks and overcome hurdles to productivity. We partner with you to ensure that you are maximizing the value of the Platform as your security and business needs grow.

Elite Customer Success

ThreatConnect also offers the Elite Customer Success Engineer (CSE) Program. When you engage an Elite CSE, you will have them on-premises to provide:

  • Consulting on how to implement a strategic and operational threat intelligence program

  • Training on product usage and intelligence best practices, tailored to your organization’s needs

  • Expedited development of product features and integrations

    • Fast-tracked consultation of requirements with Product Management
    • Prioritized implementation of supported integrations
  • Assurance that key intelligence needs are identified and feedback mechanisms are established with the:

    • CISO/CIO/Exec Teams
    • SOC, IR, Vuln Management Teams
    • External Parties

Training Workshops & Services

Ensure continued success and growth within your security program with a variety of ThreatConnect Training Workshops & Services. Carried out by ThreatConnect experts from our Research and Customer Success teams, these offerings are customized to your team’s needs and held onsite at your organization to expedite time to value.

Best Practices for Threat Analysis Workshop

Working with a member of ThreatConnect’s Research team, use practical exercises on how to use ThreatConnect daily to maintain situational awareness of incoming threats, investigate and enrich IOCs, and memorialize that knowledge.

In-depth Threat Analysis Workshop

Incorporates topics covered in the “Best Practices for Threat Analysis” workshop, with the addition of phishing email analysis, infrastructure analysis, and working with malware and AMA solutions. Learn how to highlight analytical tradecraft and use practical exercises leveraging other enrichment services.

Building Playbooks – Basic & Intermediate Training

Learn concepts involved with building and utilizing Playbooks in the ThreatConnect Platform. An analyst will be able to perform Playbook builds, and the ThreatConnect instructor will leverage common customer use cases during the training.

Building a Playbook as a Service

Designed for customers who don’t have the resources or time to build a required Playbook and are looking for additional assistance in completing the task. Divided into three categories (Simple, Intermediate, & Advanced) depending on the complexity of the Playbook.